FAQ

How long in advance do I need to place an order ?icon

We need a 1 day notice before 5 p.m. for fruit arrangements and chocolate dipped items to be delivered next-day. Custom fruit carvings, strawberries, oreos, etc. require a minimum of 7 days notice. Fruit platters only require a 2 days notice.

Can I pick-up ?icon

Currently we only sell our products via. our website and deliver within the Ottawa/Gatineau region. 

Are you a nut-free environment ?icon

We use nuts for toppings upon customers' request, therefore we are not a nut-free environment.

When are your bouquets and dipped fruit prepared ?icon

Fruit bouquets and chocolate dipped fruit are made-to-order! We prepare and dip the day-of your delivery.

What if they're not home ?icon

In the case that the recipient is not home, we will leave it with a neighbour. If this is not possible, we will leave it in front of the house and call the recipient to let them know a gift has been delivered.

Why didn't I receive my invoice ?icon

This may mean that we are experiencing a technical issue however, you may also view your invoice through the website in your account settings.

Will the sender see the receipt?icon

We do not send the recipient a reciept.