Terms and conditions
- I understand that deliveries can only be made between the time frame selected. An exact time cannot be guaranteed.
- In the case that road conditions are not safe to drive, due to bad weather, we may reschedule your delivery. (ex: snow storm w/ 30 cm snow)
- We may contact the recipient to let them know a delivery is on its way, especially in cases where the delivery address is far away. However, we will not disclose the sender's name over the phone, so it can still be left as a surprise.
- If the recipient is not at the address provided, we may leave it with a neighbour.
- If the neighbour is not home, we will contact the sender or recipient to see if they would like it to be left in front of their house, or prefer to pick it up within 24 hours. If there is no answer, it will be left in front of the recipient's house. For office buildings, it will be returned back. The sender or receiver can decide to pick-it up or pay another delivery cost to have it delivered again within 24 hours.
- If you need to reschedule or cancel an order, it must be done within 24 hours of the delivery date in order to receive a full refund.
Allergy and Safety
- Please be advised that our fruit arrangements may include or have come into contact with peanuts and/or tree nuts.
- Our fruit arrangements are made with skewers that have pointy ends. Keep skewers away from small children by carefully removing fruit from the skewer and placing fruit in a serving bowl. Vases are fragile and are not toys, do not allow children to handle or play with them.